How can we help?
It's natural to have questions, especially when it comes to choosing new tech. To make things easier, we've condensed our most commonly asked questions into one page to make it easy for you to browse.
If you can't find what you're after, simply drop us an email and we'll get back to you with an answer.
Yes - all support is provided free of charge.
You can contact our support team Monday – Friday between 8 am and 4 pm (AWST). If your matter is urgent, please send an email stating ‘urgent’ in the subject line or leave a voicemail explaining that you need urgent assistance and someone will be in touch as soon as possible.
You can also access Udio’s help centre within the application which has step-by-step guides, as well as video walk-throughs on our YouTube channel.
Udio’s flexible school management software can be adapted to suit class-based businesses of all sizes - from independent clubs to state-wide schools. Get in touch to find out how Udio can support your business.
After you've completed a guided demo with one of our Udio experts, we'll work to build your own staging environment as part of the onboarding experience where you can test out all the features and complete your training prior to going live.
It certainly does; you can bulk export invoices, statements and other accounting data by CSV to upload into any accounting programme your organisation uses.
We also integrate with Zapier which easily connects you to a range of finance and accounting systems.
Absolutely - you can import your customer information (names, addresses, postcodes, emails and phone numbers) provided they are in Excel format.
A member of our onboarding team can then guide you through how to set up sessions, add customers to sessions and update your pricing to ensure the correct fees are applied.
Udio's secure software includes built-in integration to multiple providers worldwide, such as Payrix. Say goodbye to late payments and credit card fraud by giving your customers comfort in clarity.
Automatic payments won’t cost you extra; they are included in your regular plan.
Udio is fully cloud-based, which means you can access it from your laptop, tablet or mobile from any location with internet access. The application is compatible with all modern web browsers, including Google Chrome, Mozilla Firefox, Safari and Edge.
Udio's cloud-based software is hosted on Amazon Web Services (AWS). Udio follows all AWS’ best practices for data storage and access management to ensure a high level of security including, but not limited to:
Data encryption during transit
TLD 1.3 standard for browser connections
Encrypt sensitive data at rest
Routinely audit and upgrade all systems
Hash passwords with PBKDF2 and SHA256
Enforce minimum password lengths
Encrypt with the Advanced Encryption Standard (AES) algorithm in Galois/Counter Mode (GCM)
Udio and AWS are vigilant about your privacy and data. Security starts at the core infrastructure, custom-built for the cloud and designed to meet the most stringent security requirements in the world. AWS infrastructure is monitored 24/7 to ensure the confidentiality, integrity, and availability of your information. The same world-class security experts who monitor this infrastructure also build and maintain our broad selection of innovative security services. As an AWS customer, Udio inherits all the benefits of AWS experience, tested against the strictest of third-party assurance frameworks.
The AWS data centre security strategy is assembled with scalable security controls and multiple layers of defence that help to protect your information. For example, AWS carefully manages potential flood and seismic activity risks. AWS uses physical barriers, security guards, threat detection technology and an in-depth screening process to limit access to data centres. Data systems are backed up, equipment and processes regularly tested and employees continuously trained to be ready for the unexpected.
To validate the security of AWS data centres, external auditors perform testing on more than 2,600 standards and requirements throughout the year. Such independent examination helps ensure that security standards are consistently being met or exceeded. As a result, the most highly regulated organisations in the world trust AWS to protect their data, as do Udio.
The AWS cloud infrastructure has been architected to be one of the most flexible and secure cloud computing environments available today.
There are no lock-in contracts when you sign up to Udio which means you can cancel at any time.
If you decide to cancel your Udio subscription, please provide 30 days’ notice via email. Alternatively, if you’re struggling to perform a certain function or have any questions, please reach out to our expert support team who will be more than happy to help.
There are some basic plugins for school management systems, however, as swim school software is feature-rich, most (like Udio) are hosted on sub-domains for enhanced security and data protection.
The short answer is yes - Udio currently provides software for private schools and can be adapted to suit your school’s needs.
Udio’s school management system was originally built and designed for swim schools - it has everything you need to run your pool, classes and business more efficiently.
Yes, we service a number of class-based businesses in Singapore, including swim schools and sports clubs.
We are based in Perth, Western Australia and service class-based businesses across the country, as well as New Zealand, Singapore and the UK.