How can we help?
It's natural to have questions, especially when it comes to choosing new tech. To make things easier, we've condensed our most commonly asked questions into one page to make it easy for you to browse.
If you can't find what you're after, simply drop us an email and we'll get back to you with an answer.
There are no lock-in contracts when you sign up to Udio which means you can cancel at any time.
If you decide to cancel your Udio subscription, please provide 30 days’ notice via email. Alternatively, if you’re struggling to perform a certain function or have any questions, please reach out to our expert support team who will be more than happy to help.
There is no free version with Udio, however, we do offer a 30-day free trial (see below).
All Udio customers start on the base model which covers booking, scheduling, reporting, direct payments and more. Additional upgrades are available (including a customer portal, POS and self check-in) that you can add to your subscription if and when you need to. You can view a breakdown of features and pricing here.
If you run an enterprise business with 5+ locations, please contact us for a custom quote.
Udio’s flexible school management software can be adapted to suit class-based businesses of all sizes - from independent clubs to state-wide schools. Get in touch to find out how Udio can support your business.
Udio offers a 30-day free trial through the Sandbox staging site. This gives you the opportunity to test out all the features and see if Udio is a good fit for your business. We offer a guided demo so you can get started without delays and use the trial to its maximum potential. You will have access to phone and email support, as well as Udio’s informative help centre and guided videos to help you get the most out of your 30 days.
If you don’t want to continue using Udio at the end of your trial, your account will simply be suspended and you will not be charged.
Absolutely - you can import your customer information (names, addresses, postcodes, emails and phone numbers) provided they are in Excel format.
A member of our onboarding team can then guide you through how to set up sessions, add customers to sessions and update your pricing to ensure the correct fees are applied.
You can contact our support team Monday – Friday between 8 am and 4 pm (AWST). If your matter is urgent, please send an email stating ‘urgent’ in the subject line or leave a voicemail explaining that you need urgent assistance and someone will be in touch as soon as possible.
All support is provided free of charge.
You can also access Udio’s help centre within the application which has step-by-step guides, as well as video walk-throughs on our YouTube channel.
Udio's secure software includes built-in integration to multiple providers worldwide, including Payrix, Merchant Warrior and Debit Success. Say goodbye to late payments and credit card fraud by giving your customers comfort in clarity.
Automatic payments won’t cost you extra; they are included in your regular plan.
It certainly does; you can bulk export invoices, statements and other accounting data by CSV to upload into any accounting programme your organisation uses.
Udio is fully cloud-based, which means you can access it from your laptop, tablet or mobile from any location with internet access. The application is compatible with all modern web browsers, including Google Chrome, Mozilla Firefox, Safari and Edge.
Udio's cloud-based software is hosted on Amazon Web Services (AWS). Udio follows all AWS’ best practices for data storage and access management to ensure a high level of security including, but not limited to:
Data encryption during transit
TLD 1.3 standard for browser connections
Encrypt sensitive data at rest
Routinely audit and upgrade all systems
Hash passwords with PBKDF2 and SHA256
Enforce minimum password lengths
Encrypt with the Advanced Encryption Standard (AES) algorithm in Galois/Counter Mode (GCM)
Udio and AWS are vigilant about your privacy and data. Security starts at the core infrastructure, custom-built for the cloud and designed to meet the most stringent security requirements in the world. AWS infrastructure is monitored 24/7 to ensure the confidentiality, integrity, and availability of your information. The same world-class security experts who monitor this infrastructure also build and maintain our broad selection of innovative security services. As an AWS customer, Udio inherits all the benefits of AWS experience, tested against the strictest of third-party assurance frameworks.
The AWS data centre security strategy is assembled with scalable security controls and multiple layers of defence that help to protect your information. For example, AWS carefully manages potential flood and seismic activity risks. AWS uses physical barriers, security guards, threat detection technology and an in-depth screening process to limit access to data centres. Data systems are backed up, equipment and processes regularly tested and employees continuously trained to be ready for the unexpected.
To validate the security of AWS data centres, external auditors perform testing on more than 2,600 standards and requirements throughout the year. Such independent examination helps ensure that security standards are consistently being met or exceeded. As a result, the most highly regulated organisations in the world trust AWS to protect their data, as do Udio.
The AWS cloud infrastructure has been architected to be one of the most flexible and secure cloud computing environments available today.
What I like most about Udio is the customer portal and self check-in. Having the ability for customers to manage their own bookings and check themselves into lessons has enabled us to shift our resources to other areas of the business. This means we are able to offer a better level of service to our customers and more support to our staff.
With Udio, there is transparency and convenience for the customer, smooth cash flow for the business and it allows staff on-site to deliver on higher-value tasks contributing to us being able to provide exceptional service. Implementation was smooth and the Udio team will always go above and beyond to deliver great customer service.
Udio was able to quickly and accurately upload our XL spreadsheets and implement our management system. Our customers have enjoyed being able to access their family profiles, including their bookings and invoices.
The dashboard makes everything so simple and convenient. This product has made me confident in doing my administration work whilst minimising time at my computer.
Udio has had a very positive impact on the management of our staff, parents and students. The customer portal ensures all students are checked by their parents, as well as making staff aware who is and isn’t attending.
I don’t know what I would do without Udio, to be honest. It's very intuitive and it's certainly reduced the admin time, particularly around invoicing - the process is just seamless.
It's fantastic that the customer portal for achievements and progress is integrated into the one unit; it's an integration that saves time.
We’ve seen an 87% uptake of bookings online; that’s over 4,000 transactions per week. We spend less time answering the phones which saves us around $8,500 per year.
We were looking for a dedicated swim school software solution that would centralise our booking and membership system across our 9 centres. Udio was the ideal solution as it was modern, cloud-based and enabled us to have a progressive rollout strategy and also we could add functionality to the core platform on an as needs basis.