Udio receives Best Support 2022 Award at SoftwareSuggest Recognition Awards
We’re thrilled to be recognised by business comparison and review platform, SoftwareSuggest, in the Best Support Award category at their 2022 Recognition Summer Awards.
Determined by an expert panel, we were awarded the title for our team’s commitment to our customers and for always going above and beyond.
“We’re delighted to receive this recognition as a company that is dedicated to providing the highest level of customer service to our clients,” says Sue Doncon, General Manager of Operations at Udio. “We guide our clients through every step of their Udio journey and make sure we’re there to answer any questions or queries they might have. Over the last two years, our primary focus has been around helping businesses adapt to the changes introduced because of COVID, providing tailored support so they could run their post-lockdown business as effectively as possible. Our future focus is to continue releasing product enhancements and new modules based on our clients' valuable feedback.”
As well as offering free phone and email support, we continually update our training resources and video walk-throughs to give clients as many support options as possible. Find out more about Udio customer support.
FAQs
Pressing questions? Check out our most-asked questions
When your timetable sits at 85 to 90% capacity across most slots, your margins have held for 12 to 18 months and your team can get through a week without you, you’re in a good position to start looking.
Fill the time slots you already have, add classes where waitlists build and keep families enrolled for longer. A second site makes sense once demand clearly spills past what one venue can hold.
Look at five things: demand, competition, local demographics, access and operating costs. Together they tell you whether enough families nearby want what you offer and can get to you, and whether the site can pay its way while it fills up.
Plan for 6 to 12 months of operating capital on top of your setup costs. That gives the new site time to find its feet without pulling cash from the first.
Give it time before you call it. A new site usually needs a few terms to fill, and slow early numbers are normal. If it’s still struggling after that, its own budget will show you whether the issue is the location, the timetable or the cost of running it. Your 6 to 12 months of operating capital is what stops a slow second site from pulling down the first. It’s also worth asking about exit or break clauses before you sign the lease, so you have a way out if you need one.
Sue
