A Portal for Customers: Easy Access, Anytime

Enhance customer experience with our portal

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Customer Portal

Udio's customer portal gives your clients 24/7 access to manage their accounts, track progress, and handle bookings with ease. Whether it's parents managing their child's schedule or individuals overseeing their own classes, everything they need is in one convenient place.

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Customer Portal

Customer Portal Features

Empower your customers to manage their own account

Your customers have full control over their class schedule - on the go, 24/7. They can book new classes, reschedule existing ones, or cancel with just a few clicks. Plus, they can even book classes for multiple students in one go, making it a breeze to coordinate family schedules or make group bookings.

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Key Features:

  • Book and manage individual or multiple student classes
  • Reschedule or cancel bookings with ease
  • Join waiting lists for full classes
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Seamless Payment Management

Stay on Top of Finances

Customers can make secure payments, set up automatic payments, and track their payment history in real time. It’s a simple, transparent way to manage accounts, ensuring your clients never miss a beat.

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Key Features:

  • Secure payments and auto-payment setup
  • View and download open and closed invoices
  • Keep track of payments and outstanding balances
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Customer Portal
Customer Portal

Monitor Achievements and Growth

Track Progress and Milestones

Parents, caregivers, and individual customers can track progress and monitor milestones directly from the portal. Whether it’s skills learned, certificates earned, or personal bests, it’s all accessible in one place.

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Key Features:

  • View progress updates and milestones
  • Download progress certificates
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Discover Udio’s Game-Changing
Booking Management Tools
Better Class Management
Higher Client Satisfaction
More Connected Clients
Easier Payments & Cashflow
Support From A Human
Better Class Management
Managing Your Classes Has Never Been Easier

Get the time back in your day to do more of what you love and simplify the way you create, schedule and manage your classes.

  • Easy scheduling: Set up one-off or recurring classes.
  • Flexible Calendar: Apply and save different schedules for school term & holidays.
  • Customer Portal: Customers can view & adjust their class schedules online.
  • Holiday management: Add public holidays, pro rata payments & notify customers.
  • Insightful reporting: Access reports on attendance, payments & capacity.
  • Bulk communications: Send updates or class changes via email or SMS to specific customer groups.
  • & much more!

Explore more about booking & scheduling with Udio

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Higher Client Satisfaction
Delight & Excite Your Customers

Your business is all about people and your systems should be too. Udio gives your customers control and helps you connect with them like never before!

  • Customer portal: Online web or app portal allowing customers to book, change or cancel classes online - 24/7.
  • Family scheduling: Easily sync sibling’s classes by comparing & booking on a single screen.
  • Personal communication: Use data-driven insights to tailor communications, like sending personalised emails for milestones.
  • Real-time updates: Access real-time class availability, capacity, attendance & instructor info.
  • Detailed tracking: Parents can track multiple kids’ schedules, their progress and certificates

Explore more about customer portal with Udio

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More Connected Clients
Build Stronger Connections with Your customers

Keep your customers “in the know” with automated and personal communications tailored to them and their activities

  • Automation: Send automated emails for first bookings, booking confirmations, missed classes, failed payments and more.
  • Personal touch: Surprise your customers with emails on birthdays & progression milestones.
  • Bulk messaging: Easily send mass emails or SMS to specific classes, groups or locations.
  • Tailored communications: Tailor each communication with personal information such as their name or class information.
  • Progress tracking: Provide and keep kids progress and information in the Customer portal.
  • & much more!

Explore more about invoicing  with Udio

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Easier Payments & Cashflow
Effortlessly Manage Your Payments & Cashflow

No more chasing invoices. Make managing your payments and cashflow a breeze with automated features.

  • Automated payments: Automatically collect payments via direct debit and send confirmation emails for successful payments
  • Insightful reports: See simple but insightful reports on attendance, cashflow and outstanding payments.
  • Failed payment alerts: Auto notifications to you and the customer for failed payments.
  • & much more!

Explore more about managing payments with Udio

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Support From A Human
World-class Support From a Team of Real People

We’re happy when you’re happy. Get the most out of Udio with our dedicated customer success team, focused on helping you get your business operating at a whole new level of efficiency

  • Dedicated customer team: We will guide you step by step through the entire setup process.
  • Database migration: Send us your files and we’ll do the rest
  • Online Resources: Access a huge library of training guides and information.
  • Setup guide: Helpful onboarding tools to get you started
  • Complete support: We’re dedicated to helping you get the most out of Udio. We’re happy when you’re happy!
  • & much more!

Explore more about real time reporting with Udio

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more features

Explore Udio's other features

Real Time Reporting

Uncover what drives your customers’ behaviour

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Invoicing

Automatically raise invoices

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Customer App [NEW]

Features your Customers will Love

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our customers

Udio helps businesses grow.

Hear from our customers
Udio is simple to use, straightforward, and effective. Bookings, evaluations, billing, lesson planning, timetabling, and parent reporting are all done through the system. The monthly reports are excellent, and they take into account our requests and take appropriate action.

Utkarsh, Education Management

This is an easy system to learn & use. It assists with maintaining relevant class numbers & advises staff of their class lists.

Shelly, Operations Manager

Overall experience with UDIO is great, have saved us a lot of time and made our communications with parents a lot more seamless.

Thippa, Office Manager

Udio is a great software for businesses, it's easy to manage our lessons and very user-friendly. If we do have any concerns, the team behind the scenes are very helpful.

Katelyn, State Swim Ellenbrook

I am loving Udio right now - it's cut my workload in half compared to our last system!

Callie, City Impact Church

Customer service has been great. The constant support provided is very professional and helpful in any situation.

Luke, Aquatic Centre Manager MLC School

Udio is simply fantastic, far superior to any other check-in and portal l have used elsewhere. Really impressed!

Terry

Udio is simply fantastic, far superior to any other check-in and portal I used elsewhere. Really impressed

Happy parent

Udio is simple to use, straightforward, and effective. Bookings, evaluations, billing, lesson planning, timetabling, and parent reporting are all done through the system. The monthly reports are excellent, and they take into account our requests and take appropriate action.

Utkarsh, Education Management

This is an easy system to learn & use. It assists with maintaining relevant class numbers & advises staff of their class lists.

Shelly, Operations Manager

Overall experience with UDIO is great, have saved us a lot of time and made our communications with parents a lot more seamless.

Thippa, Office Manager

Udio is a great software for businesses, it's easy to manage our lessons and very user-friendly. If we do have any concerns, the team behind the scenes are very helpful.

Katelyn, State Swim Ellenbrook

I am loving Udio right now - it's cut my workload in half compared to our last system!

Callie, City Impact Church

Customer service has been great. The constant support provided is very professional and helpful in any situation.

Luke, Aquatic Centre Manager MLC School

Udio is simply fantastic, far superior to any other check-in and portal l have used elsewhere. Really impressed!

Terry

Udio is simply fantastic, far superior to any other check-in and portal I used elsewhere. Really impressed

Happy parent

Udio is simple to use, straightforward, and effective. Bookings, evaluations, billing, lesson planning, timetabling, and parent reporting are all done through the system. The monthly reports are excellent, and they take into account our requests and take appropriate action.

Utkarsh, Education Management

This is an easy system to learn & use. It assists with maintaining relevant class numbers & advises staff of their class lists.

Shelly, Operations Manager

Overall experience with UDIO is great, have saved us a lot of time and made our communications with parents a lot more seamless.

Thippa, Office Manager

Udio is a great software for businesses, it's easy to manage our lessons and very user-friendly. If we do have any concerns, the team behind the scenes are very helpful.

Katelyn, State Swim Ellenbrook

I am loving Udio right now - it's cut my workload in half compared to our last system!

Callie, City Impact Church

Customer service has been great. The constant support provided is very professional and helpful in any situation.

Luke, Aquatic Centre Manager MLC School

Udio is simply fantastic, far superior to any other check-in and portal l have used elsewhere. Really impressed!

Terry

Udio is simply fantastic, far superior to any other check-in and portal I used elsewhere. Really impressed

Happy parent

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FAQs

Pressing questions? Check out our most-asked questions

How does automatic invoicing enhance my business operations?

Automatic invoicing reduces time consuming administrative tasks by ensuring that each booking instantly generates an invoice, improving efficiency and accuracy.

What support does Udio offer for invoicing setup and issues?

Udio provides comprehensive support, from setup guides and tutorial videos to direct assistance from our dedicated support team.

Can my customers view their invoices?

Yes, your customers can easily view both open and closed invoices in the customer portal and download them as PDF attachments. This feature helps them track their transactions and stay informed about their payments.

Will my customers receive automated reminders for outstanding invoices?

Yes, there are automated reminders for outstanding invoices, making sure all your fees will be paid in a timely manner.

Can I integrate Udio invoicing with other financial systems?

Yes, Udio’s invoicing system is designed to easily integrate with major accounting software, facilitating a seamless financial workflow.

Is Udio suitable for different types of class management needs?

Absolutely. Udio is flexible and scalable, ideal for any class-based business, from small studios to large schools with multiple locations.

Are invoices automated or do I have to send them manually?

Don’t worry, Udio can automatically generate and send all invoices to your customers, saving you time and ensuring that your billing process is seamless.

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