Membership management software that helps your business grow
Udio users start out with the feature-rich base module which is suited to most lesson-based businesses; it includes everything you need to run and manage your operations in one place.
From there, you have the option to add extra modules to help further your business growth. That way, you only pay for the features you need.
Udio's Base Module
The feature-rich base module helps you trim your manual admin and connect with your customers via Udio's inbuilt email platform and SMS capabilities. Here's a run-down of what else is included:
Booking and scheduling
Manage bookings and customer information 24/7 with Udio's cloud-based platform which gives you the portability to control sessions on the go. Cut admin costs by automating your booking process and freeing up resources, so staff can spend more time with your customers.
The class schedule management system allows you to:
Create single or recurring classes and school holiday programs
View times and frequency of lessons
Allocate instructors and set class capacity
Reduce no shows with automated reminders
Display class times
Streamline staff and customer management
View lesson attendance
Add additional classes when demand requires
Powerful reporting
Understanding your business has never been easier. With Udio's real-time reports, you can gain valuable, data-driven insights that help you make informed decisions.
Use the reporting software to:
Optimise revenue and reduce costs by tracking classes and staff efficiency
Track all events
View and analyse all financial data
Use postcode heatmap data to target low density areas
Track how customers are hearing about you
Understand why customers leave and take action to reduce this in the future
Track outstanding payments
Track POS inventory
Download/print reports
Integrated payments
Take the hassle out of manual cash handling by processing safe, secure and automatic payments online with one of Udio's trusted gateway providers.
With integrated payments you can:
Automate fees
Limit credit card fraud
Increase cash flow
Stop chasing late fees
Gain quicker access to your funds
Our payment providers include Payrix for Australia & New Zealand clients and Stripe for global clients.
Operations module
The first module to be released to the operations tab is the pool test log which allows you to record swimming pool measurements using set parameters.
Coming soon to the operations module:
Incident reports
Checklists
Staff assessments
Upgrade with Additional Modules
On top of base, you can add extra modules to your subscription to help boost revenue and enhance your customer journey.
Customer portal
Udio's online portal is a popular and recommended add-on that helps strengthen connections between you and your customers. Accessible 24/7, customers can enjoy full control over their membership, while parents and caregivers can connect to the portal to monitor their child’s progress.
As well as having full visibility over their accounts, customers can:
View class timetables
Make, cancel and reschedule bookings
Add themselves or their child to the waiting list if a preferred session is full
Set up direct debits
Read important information
Download their child's progress certificates
Self check-in software
Create speedy customer check-ins with Udio's contactless self check-in terminals. With the option to bypass reception, customers can quickly and conveniently confirm their class attendance by scanning their phone or class card.
Advantages of the software include:
Less wait time with faster check-in through the elimination of lines
Reduces staff overheads
Increases customer satisfaction ratings
Gives more time back to your customers and your staff
Point of sale software
Create a more efficient sales process and cut down queues with Udio's user-friendly POS system. Easily create eye-catching video ads and notices with the video signboard creator (included in base) to attract more prospects.
You can use your POS software to:
Strengthen revenue by selling your products
Track sold items
Process membership sales
Encourage customers to avoid queues
Control inventory and supplier orders
Simple set-up
Getting started with Udio's membership management software is easy. Use this three-step process to quickly automate your bookings:
Create your class timetables for one or more locations
Allocate students and staff
Add your unique Udio link to your website and start the automatic booking process
