We're here to help

With Udio you can rest assured that you are backed by a team of professionals who are committed to your success. We believe in building long-term relationships with our clients, understanding your unique business requirements, and continuously improving our software to meet your evolving needs. 

We pride ourselves on providing outstanding support to our valued customers. We are dedicated to acting as your truster partner, holding your hand every step of the way and succeeding in your class-based business. Our highly skilled support team is more than happy to help with any queries, technical issues or concerns you may have. 

Outstanding Support


Pressing questions? Check out our most-asked questions

Does Udio offer free support?

Yes - email support is provided free of charge for all pricing packages. Phone support is included in our Pro and Elite package.

You can contact our support team Monday – Friday between 8 am and 4 pm (AWST). If your matter is urgent, please send an email stating ‘urgent’ in the subject line or leave a voicemail explaining that you need urgent assistance and someone will be in touch as soon as possible.

You can also access Udio’s help centre within the application which has step-by-step guides, as well as video walk-throughs on our YouTube channel.

Do you offer a money back guarantee?

Yes! After you've completed a guided demo with one of our Udio experts, we'll work to build your own staging environment as part of the onboarding experience where you can test out all the features and complete your training prior to going live. If you are not fully satisfied, we will give your money back.

Can I migrate data from my legacy system to Udio?

Absolutely - you can import your customer information (names, addresses, postcodes, emails and phone numbers) provided they are in Excel format.

A member of our onboarding team can then guide you through how to set up sessions, add customers to sessions and update your pricing to ensure the correct fees are applied.

What system requirements do I need to run Udio?

Udio is fully cloud-based, which means you can access it from your laptop, tablet or mobile from any location with internet access. The application is compatible with all modern web browsers, including Google Chrome, Mozilla Firefox, Safari and Edge.

What are Udio's contract and cancellation policies?

There are no lock-in contracts when you sign up to Udio which means you can cancel at any time.

Cancellation policy

If you decide to cancel your Udio subscription, please provide 30 days’ notice via email. Alternatively, if you’re struggling to perform a certain function or have any questions, please reach out to our expert support team who will be more than happy to help.

I'm researching booking systems for a private school. Is Udio a good fit?

The short answer is yes - Udio currently provides software for private schools and can be adapted to suit your school’s needs.

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I need a swimming pool booking system. How can Udio help?

Udio’s school management system was originally built and designed for swim schools - it has everything you need to run your pool, classes and business more efficiently.

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I'm looking for a tuition class management system - does Udio work?

Yes - Udio is suited to most class-based businesses including tutoring and tuition schools. The easiest way to see if we’d be a good match is by jumping on a quick 10-minute discovery call with our friendly team.

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Can Udio support enterprise businesses

Udio’s flexible school management software can be adapted to suit class-based businesses of all sizes - from independent clubs to state-wide schools or franchises. Get in touch to find out how Udio can support your business.

Does Udio integrate with existing finance systems like Xero and MYOB?

It certainly does; you can bulk export invoices, statements and other accounting data by CSV to upload into any accounting programme your organisation uses.

We also integrate with Zapier which easily connects you to a range of finance and accounting systems.

Who is the preferred partner for direct debits?

Udio's secure software includes built-in integration to multiple providers worldwide, such as Payrix. Say goodbye to late payments and credit card fraud by giving your customers comfort in clarity.

Automatic payments won’t cost you extra; they are included in your regular plan.

How does Udio manage data security?

Udio's cloud-based software is hosted on Amazon Web Services (AWS). Udio follows all AWS’ best practices for data storage and access management to ensure a high level of security including, but not limited to:

  • Data encryption during transit
  • TLD 1.3 standard for browser connections
  • Encrypt sensitive data at rest
  • Routinely audit and upgrade all systems
  • Hash passwords with PBKDF2 and SHA256
  • Enforce minimum password lengths
  • Encrypt with the Advanced Encryption Standard (AES) algorithm in Galois/Counter Mode (GCM)

Udio and AWS are vigilant about your privacy and data. Security starts at the core infrastructure, custom-built for the cloud and designed to meet the most stringent security requirements in the world. AWS infrastructure is monitored 24/7 to ensure the confidentiality, integrity, and availability of your information. The same world-class security experts who monitor this infrastructure also build and maintain our broad selection of innovative security services. As an AWS customer, Udio inherits all the benefits of AWS experience, tested against the strictest of third-party assurance frameworks.

The AWS data centre security strategy is assembled with scalable security controls and multiple layers of defence that help to protect your information. For example, AWS carefully manages potential flood and seismic activity risks. AWS uses physical barriers, security guards, threat detection technology and an in-depth screening process to limit access to data centres. Data systems are backed up, equipment and processes regularly tested and employees continuously trained to be ready for the unexpected.

To validate the security of AWS data centres, external auditors perform testing on more than 2,600 standards and requirements throughout the year. Such independent examination helps ensure that security standards are consistently being met or exceeded. As a result, the most highly regulated organisations in the world trust AWS to protect their data, as do Udio.

The AWS cloud infrastructure has been architected to be one of the most flexible and secure cloud computing environments available today.

Is there a swim school plugin for Wordpress?

There are some basic plugins for school management systems, however, as swim school software is feature-rich, most (like Udio) are hosted on sub-domains for enhanced security and data protection.

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Is your school management system Singapore friendly?

Yes, we service a number of class-based businesses in Singapore, including swim schools and sports clubs.

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Is your swim school software Australia-based?

We are based in Perth, Western Australia and service class-based businesses across the country, as well as New Zealand, Singapore and the UK.

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Still have questions?