Our Mission

At Udio, we are committed to providing a consistent and secure environment to you and your customers. We are dedicated to ensuring data and operations are safeguarded, offering an unwavering commitment to security and uptime.

We understand that security is paramount for your operations. That's why ensuing the safety of your data is not just a priority, it's a fundamental commitment.

Key Aspects of our Security Commitment:

Uptime Guarantee

Our 99.9% uptime guarantee is a testament to our commitment to providing uninterrupted service. This guarantee means:

• Business Continuity: Udio ensures your business operates seamlessly, 24/7, 365 days a year, even during peak times. This reflects our partnership with AWS, a global leader renowned for delivery consistent and uninterrupted service.
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• Peace of Mind: Udio safeguards your operations, preventing costly downtime and ensuring a seamless customer experience.
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• Advanced Notice: Planned maintenance and upgrades are performed on Sundays, carefully scheduled to reflect nighttime in your respective time zone. This way, we minimise any impact on your business while maintaining our commitment to keeping Udio secure and up-to-date. Any planned maintenance will be communication in advance.

Security as a Foundation

Security is at the core of our mission. Udio is built on a foundation of robust security practices, ensuring your data remains confidential and protected. Our security program includes:

• Data Encryption: Your customer's data is protected both at rest and when in transit.
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• Hosted Solution: Being a hosted solution means that we can employ security measures that are beyond the capability of individual businesses. We align closely with ISO 27034 requirements, provide security training and certifications for our team, conduct analysis and ensure regulatory compliance.
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• Regular Backups: Your data is backed up at regular intervals to encrypted data storage solutions provided by AWS.

Your Time Matters

At Udio, we understand the importance of your time. Our platform is designed to improve efficiency and productivity and give you valuable time back. We empower our customers to make every moment count, so why would we ever take away that precious time by subjecting you to the inconvenience of downtime or interruptions? 

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You're right - we wouldn't. We are your trusted partner in a world where downtime is not an option. Our unwavering security practices, backed by AWS's 99.9% uptime guarantee, and commitment to your business's success make Udio the top choice for class management software. Because your business deserves the reliability and security of Udio.

Contact Us for More Information

We know that the safety of your and your customer's data is an important matter. If you have any questions or need more information regarding our approach to security, please don't hesitate to contact us. We're here to support and ensure the safety and success of your business.