Scale your business with Udio

If your business has more than 3000 active customers or you are operating a franchise, please reach out to the team for a custom quote.

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Frequently asked questions

Is there a free trial available?

Rather than offering you a free trial, we offer you a money back guarantee if you are not 100% satisfied ! Take advantage of this opportunity to experience the platform firsthand.

Are there any hidden charges in the pricing plans?

No, we believe in transparent pricing. The charges mentioned in our pricing plans are all-inclusive, and you won’t encounter any hidden fees or surprises.

What happens when our business grows and we have more active members?

Good question! We are excited that your business is growing and we want to make sure that our software fits your growing needs. To ensure everything is operating smoothly, we are moving you to a pricing model that allows us to accommodate your new members.

Can I cancel my subscription at any time?

Yes, you can cancel your Udio subscription at any time. We don’t impose any long-term commitments or contracts, providing you with the freedom to choose what suits you best.

What payment methods are accepted for Udio subscriptions?

We accept major credit cards, such as Visa, Mastercard, and American Express, for the convenience of our users. You can securely make payments through our online platform.

How long is the onboarding process?

Our onboarding process is a customer-driven process, which means that the timeline may vary depending on the client’s availability.

Can I upgrade my subscription model later?

Absolutely! Get started with any model you feel comfortable with for now and upgrade when you’re ready. Our implementation team is more than happy to guide you through the process and assist where needed.

I don’t know what model fits my business needs.

Don’t worry at all! We know this can be quite overwhelming. Contact us today and we are more than happy to answer all of your questions and evaluate together what model is suitable for your business.

When my active member number exceeds my plan's maximum, will I immediately be upgraded to a new pricing model?

We understand that your active member numbers may fluctuate depending on seasonality or other circumstances. We will not upgrade you immediately, but evaluate your active member number after a month and see if an upgrade is required.

Can I add more users to my Udio account?

Absolutely! Udio allows you to add additional users to your account making it easy to collaborate with your team and manage your business together.

Can I switch between monthly and annual billing?

Yes, Udio offers both monthly and annual billing options. You can choose the billing cycle that suits your preferences and enjoy the benefits accordingly.

Still have questions?