App User Guide
The following guide provides guidance on how to navigate the new customer app.
1. Download & Sign Up
Please navigate to either App Store for iOS or Play Store for Android and type in the name of the business you are a customer of. Once downloaded, open the app and start your login or sign up.
New Customer:
If you are a new customer, please follow the sign up prompts to create your account. Your account details are both valid for the web version and the app. We ask for an email confirmation so please ensure your details are accurate.
Existing Customer:
If you are an existing customer, you can simply login with your existing login information and your data will be imported.
2. Enrol Myself vs. Enrol Another Student
This button will only show up for new customers, so if you are an existing customer, please skip this step.
The app is designed to accommodate both group bookings (like parents booking for their children) and individual bookings with ease.
- For individual bookings, simply select "Enrol Myself."
- If you’re booking for others or plan to manage bookings for yourself AND other students, choose "Enrol Another Student" to open a form for adding more students.
Additional students can be added at anytime through the portal, making managing multiple bookings straightforward and flexible.
3. Your First Booking
After you have successfully created more student profiles or proceeded with your own account, you can start your first booking. For new customers this process will open up straight away, for existing customers you can find this option in the Enrol tab.
3.1 Choose your Course
Please select ‘Book New Class’ next to the name of the student you want to book. Then select program and course (you can always change this later if needed). The courses displayed for each student are based on age or other eligibility requirements.
%20(4).png)
3.2 Select day and time
After your course is selected, you will be shown the dates and times this course is available on. You can toggle between the different week days up top and select the time you want to book in for. You can book another student by following the same prompts or continue with your single booking.
%20(5).png)
The green dots under the weekdays indicate available spots, whereas orange dots indicate weekdays where you already have a booking.
3.3 Select your Start Date and Package
Select the date you want to start your first booking and select a package.
3.4 Add a Payment
Once you’ve selected your start date and package, your booking will be held for 10 minutes. To complete your reservation, please enter your payment details. You can set up automatic payments, so your information is saved and payments are automatically processed each cycle. Or, if you prefer, choose to pay manually by bank transfer.
3.5 Booking Confirmation
Your booking is now confirmed! You will receive a booking confirmation.
.png)
4. Home Screen
Your home screen shows you the most important information in one convenient spot.
4.1 Check-in Option
At the top, you’ll see a QR code. If you have a booking ready for check-in, it will display right next to the code. Simply open it and scan it at the facility for seamless access (see image).
4.2. Vouchers
Just below, you’ll see the number of vouchers available to you. This widget is clickable and will take you directly to the Vouchers tab. Alternatively, you can access it from the navigation bar or in the More tab, where you’ll also be able to make voucher bookings.
4.3. Account Balance
Your account balance is displayed right next to it. A green balance indicates a credit, while red means an outstanding amount. This widget is also clickable, taking you directly to the Billing tab, where you can view past and current invoices, manage your payment options, and settle any outstanding payments.
4.4 People on this Profile
This widget displays the students associated with your profile. You can scroll through the list and find a plus icon at the end to add new students. Clicking on any profile icon will take you directly to that student’s profile.
4.5 Upcoming Bookings
Below, you’ll find your Upcoming Bookings, which display the student’s name, an option to mark them as “Can’t Attend,” and a “View Details” button. You can also select “View All” to open the Upcoming Bookings tab, which you can also access through the navigation bar.
5. Can’t attend?
If you can’t make it to a class, please use the ‘Can’t Attend’ option that is displayed next to a booking (see red arrow below). Depending on the business, you will be issued a makeup voucher or a refund. Please note that this option is for individual classes only and won’t affect your overall enrolment.
%20(3).png)
6. View Booking Details
To view details about an upcoming booking, simply click into the grey field (see blue arrow above) that holds the booking information. You will be redirected to a separate screen with more information and the option to either cancel your booking or change day / time.
.png)
7. Change day or time of a class
Need to reschedule? No worries! If your availability changes, you can easily switch the booking to a new day or time. Just head to Upcoming Bookings, click ‘Change Day / Time’, and follow these simple steps:
- Unselect your current class time.
- Choose your new class time from the available options.
- Select your preferred start date for the new class.
- Confirm the changes, and you’re all set!
This flexibility ensures that even with a busy schedule, you can keep attending classes at times that suit you best.
8. Booking with Vouchers
Got a voucher? Great! Simply go to the Vouchers section in the navigation bar, select Voucher Booking, and follow the same steps you would for a regular booking. It’s as easy as that!
Note: If you don’t see the Voucher tab, it means there are currently no vouchers available on your account.
9. Track Progress and Results
9.1 Track Progress
Keeping tabs on progress has never been easier! You can view a student’s achievements by heading to the Progress tab or by navigating through their individual profile. As students complete their milestones and assessments, their results will be displayed here. You’ll also have the option to download achievement certificates, celebrating the student’s hard work and progress.
9.2 View Results
Depending on the type of class you are attending, Results might not be visible. Otherwise, the results tab will appear on the navigation bar.
10. More...
Your account options are all in one convenient place under the More section. Here, you can update your contact details, manage your billing account, change your password, or log out—everything you need to keep your details up to date.
10.1 Contact Details
Need to update your phone number or add an emergency contact? Under More > Contact Details, you can easily view or edit your information to ensure everything is accurate and up to date.
10.2 Billing
Head to More > Billing to view past invoices and download them as PDFs. You’ll also see your current account balance with options to make a payment, enable auto-pay or add a new payment method, so your billing is always sorted and stress-free.
10.3 Change Password and Sign Out
In the More section, you can also update your password or sign out.
11. Add another Student
Missed adding a student during sign-up? No problem! There are multiple ways to add a new student to your account:
- From the Dashboard:
In the top-right corner, you’ll see icons representing your student profiles. Scroll to the right until you find the plus (+) icon, which allows you to easily add more students. - During the Booking Process:
While in the timetable view, you’ll find the option to add more students located to the left of the time stamps. - In the People Tab:
Simply head to the People tab in the top-right corner, where you'll see another button to add new students.
These quick options make it simple to add students whenever needed!
.png)
12. Add Student to Waiting List
Your preferred class might not always have an open spot, but you can easily join the waiting list by clicking ‘Join the Waiting List’ and filling out the necessary details. Choose your preferred weekdays, course, facility, and start time.
Once you're added, your request will appear under the Waiting List tab, and you'll receive a notification as soon as a spot becomes available.
13. People
The People tab gives you the option to view individual student profiles or to add a new student. In the profile you will be able to Add Health Information, view progress, results and upcoming classes for this student.
%20(7).png)
13.1 Add Health Information
Navigate to the student’s profile, then select 'Add Health Information' to input the necessary details.
13.2 Edit Details
When in the student profile you also have the option to edit the profile. This allows you to change name, birthday, gender and profile icon.
